Return & Exchange Policy

Online purchases:

If you have purchased an item online you are eligible for a return for up to 21 days after the date of purchase. You will not be eligible for a return if it passes 21 days. 

You will be responsible for paying return shipping costs to return your item. Shipping costs are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is dirty or damaged we will not issue a refund.

To complete your return, please email info@adorerugs.com.au and in the subject line please write "Return + Order number" and give a detailed reason for the returning item, include photos if possible. 

Please allow up to 48 hours to get a response back regarding further instructions for the return process. 

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 21 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@adorerugs.com.au 

In store purchases:

We do not offer refunds on change of mind purchases when shopping in store. You are, however, eligible to exchange your rug within 48 hours of purchase. 


To be eligible for an exchange, your item must be unused and in the same condition that you received it. If the item is dirty or damaged we will not accept an exchange. 

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