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What are the delivery charges?

We offer free delivery on orders of $50 and up to all major metropolitan areas across Australia, including all state and territory capitals. Some exclusions may apply if your postcode is excluded one of our team members will contact you and will discuss delivery options. 

If you live outside our free delivery zone, we advise you to contact us through the chat function on our website or by emailing us info@adorerugs.com.au and we can provide a quote/ arrange alternative delivery options for you.

How long does delivery take?

While delivery times vary depending on your location, we find standard delivery to major metropolitan areas usually occur within 3-7 business days once the payment has been processed. Rural areas can (but not always) take longer depending on where you live but do usually arrive within 5-10 business days.

We also offer Express Delivery to Sydney Metropolitan areas and it usually takes 1-3 Business Days, this service is free on orders of $500 and over and costs $30 on orders of $500 and below . Please note this service is for online orders only and it is not yet available for areas other than Sydney Metropolitan.

It’s also important to keep in mind some couriers have postcode exclusions. If you find this is to be the case please contact us and we can look to arrange another method for delivery to you. 

All items will be delivered during business hours. Usually, we request the courier to call prior delivery, but we can't guarantee on behalf of courier.

Can I pick up/Click and Collect?

Click and Collect and Pick Up from our local store is available at111 Station Rd Auburn NSW. Please allow 24 hours processing time. You will be notified when your order is ready for pick up via email/sms.

What happens if I'm not home?

By default couriers have "Authority to leave" which means if the address is correct and the courier deems your porch a safe place to place your rug they will do so. 

If you don't want this option and have any special delivery instructions such as 'signature on delivery' or if you'd like the couriers to put your package in a different safe spot you can request it by writing on the "delivery instructions" on checkout or emailing us at info@adorerugs.com.au and we will try our best to accommodate your request.

Is there anywhere you cannot deliver?

We cannot deliver to the following postcodes due to courier restrictions. We apologise for any inconvenience caused. 

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