Our Auburn showroom is at 111 Station Road, in the Domayne Auburn complex, and it is the place to start a flooring job. Compare engineered timber, hybrid, laminate, vinyl plank and carpet as full boards and samples, then book a free measure and a written quote. The same floor also holds our rug range, so you can choose the floor and the rug on top in one visit.
Address: 111 Station Road, Auburn NSW 2144, in the Domayne Auburn complex Phone:(02) 9166 3980 Email:info@adorerugs.com.au Hours: open 7 days, 10am to 6pm, and until 7pm on Thursdays
Flooring you can see and stand on
A photo never shows how a board's grain and sheen change under your own lights. In the showroom the ranges sit side by side, so you can hold an engineered oak next to a hybrid in the same tone and decide which one you actually prefer.
We lay herringbone and chevron as well as straight boards, in timber and in hybrid. Bring photos of the rooms, a paint chip or a cabinet door sample, and we will help you narrow it down to two or three boards.
How a flooring job works
Choose in the showroom from the boards on display.
Free measure and written quote. We measure every room and the stairs, check the subfloor, and put supply and installation in writing before anything is booked.
Our regular installers lay the floor, including stair cladding with a nosing on every step, old floor removal and subfloor preparation where the quote includes them.
There are three ways to buy. We supply and install. We supply only, if you are laying it yourself. Or we supply and your own installer lays it, with us on hand to help through the job.
A staircase before and after: carpet off, timber-look planks and nosing on.
Where we install from Auburn
We supply and install within about 55 km of the showroom, for homes and for commercial jobs such as offices. Regular areas include Auburn, Lidcombe, Silverwater, Homebush, Sydney Olympic Park, Strathfield, Burwood, Concord, Five Dock, Drummoyne, Leichhardt, Balmain, Rozelle, Hunters Hill, Gladesville, Lane Cove, Mosman, Parramatta and Bankstown. Larger jobs on the Central Coast, in Newcastle and in Wollongong are quoted case by case.
The showroom also holds our rug range, and it pays to stand on a rug before you buy it: pile height and weight do not show in a photo. On display you will find:
The Pierre Cardin designer range, exclusive to Adore, including Paris, Orsay, Vendome, Villette and Opera
Most rugs in stock can go home with you the same day. Online, rugs ship free Australia-wide on orders over $50, with 21-day returns. Browse the full rug range before you visit.
Getting here
By car: Station Road runs off Parramatta Road in Auburn, a few minutes from the M4. Parking is free. By train: Auburn station is on the T1 Western Line, about a 20 to 30 minute walk away, with buses along Parramatta Road and Auburn Road.
Questions
Do I need an appointment?
No. Drop in any time we are open. For a flooring decision, call ahead on (02) 9166 3980 so someone from the flooring side is free to take you through it.
Can I get a quote for the whole house?
Yes. Choose your range in the showroom, then book the free measure and we quote every room and the stairs in writing.
Do you price match on rugs?
If you have found the same rug for less at another Australian retailer, bring the listing in and we will see what we can do.
We offer free delivery on orders of $50 and up to all major metropolitan areas across Australia, including all state and territory capitals for rugs only. Some exclusions may apply if your postcode is excluded one of our team members will contact you and will discuss delivery options.
If you live outside our free delivery zone, we advise you to contact us through the chat function on our website or by emailing us info@adorerugs.com.au and we can provide a quote/ arrange alternative delivery options for you.
For flooring deliveries:
Delivery fees will be incurred. Shipping costs can vary depending on your location please contact us through email or call/message 0483 939 938.
How long does delivery take?
While delivery times vary depending on your location, we findstandard deliveryto major metropolitan areas usually occurwithin 3-7 business daysonce the payment has been processed.Rural areascan (but not always) takelongerdepending on where you live but do usually arrive within5-10 business days.
We also offer Express deliveryto Sydney metropolitan areasand it usually takes1-3 business days, this service is free on orders of $500 and over and costs $30 on orders of $500 and below. Please note this service is for online orders only and it is not yet available for areas other than Sydney metropolitan.
It’s also important to keep in mind some couriers have postcode exclusions. If you find this is to be the case please contact us and we can look to arrange another method for delivery to you.
All items will be delivered during business hours. Usually, we request the courier to call prior delivery, but we can't guarantee on behalf of courier.
Can I pick up or click and collect?
Click and collect and pick up from our local store is available at 111 Station Rd Auburn NSW. Please allow24 hours processing time. You will be notified when your order is ready for pick up via email/sms.
What happens if I'm not home?
By default couriers have "Authority to leave" which means if the address is correct and the courier deems your porch a safe place to place your rug they will do so.
If you don't want this option and have any special delivery instructions such as 'signature on delivery' or if you'd like the couriers to put your package in a different safe spot you can request it by writing on the "delivery instructions" on checkout or emailing us at info@adorerugs.com.au and we will try our best to accommodate your request.
Is there anywhere you cannot deliver?
We cannot deliver to the following postcodes due to courier restrictions. We apologise for any inconvenience caused.
If you have purchased an item online you are eligible for a return for up to 21 days after the date of purchase. You will not be eligible for a return if it passes 21 days.
You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is dirty or damaged we will not issue a refund.
To complete your return, please email info@adorerugs.com.au and in the subject line please write "Return + Order number" and give a detailed reason for the returning item, include photos if possible.
We reply within 2 hours during business hours with further instructions for the return process.
There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 21 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchange (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@adorerugs.com.au
In store purchases
We do not offer refunds on change of mind purchases when shopping in store. You are, however, eligible to exchange your rug within 48 hours of purchase.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. If the item is dirty or damaged we will not accept an exchange.
Alterations and custom sizes
If you request any alterations such as overlocking or requesting a custom size the customised rugs become non refundable this is applicable to both in store and online purchases.
Send us a message
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
Thanks for contacting us. We'll get back to you as soon as possible.
I recently purchased rugs from Adore Rugs and couldn't be happier with my experience. The team was incredibly friendly and helpful throughout the process, making it easy to find exactly what I was looking for. On top of that, their prices are fantastic compared to other places I've looked. As a repeat customer, I can confidently say that Adore Rugs consistently delivers quality and great service. Highly recommended.
Love the colour and the length only flaw would be that I can not take the curl out of it still, tried ironing, leaving it upside down, placing items in the corners,but nothing works.
Customer service was amazing as I had to call for an inquiry after ordering.
Have ordered in the past and have always had great products and service. Thank you.
Belinda O - Camden
I found a rug on the internet that I had to have., however it was not available in the size I wanted :( I decided to call Adore Rugs and Flooring (smart move) The lovely gentleman that took my call contacted me within 10 minutes to deliver the good news that he had tracked one down for me. It was on my doorstep less than 48 hours of ordering.
I love the look of my lounge now and just can’t recommend Afore enough. They go above and beyond to help to deliver cattle what you want.
