Flooring supplied and installed on Sydney's lower north shore
Engineered timber, hybrid, laminate, carpet and carpet tiles for homes, apartments and offices in Hunters Hill, Gladesville, Lane Cove, Neutral Bay and Mosman. The measure and the written quote are free, our regular installers lay the floor, and herringbone and chevron floors are our speciality.
Showroom inside Domayne Auburn, 111 Station Road. We cross the river for the free measure and bring samples with us.
An office entry in light grey oak-look plank, finished into the step below.
Apartments and strata
Much of the lower north shore is apartment living, and hard floors in a strata building usually need approval and an acoustic underlay so the neighbours below do not hear every footstep. Tell us at booking if you are in a strata building. We will ask about the by-law at the measure and price the underlay into the written quote, so you have what the building needs before any board is ordered.
For apartments, hybrid and engineered timber are the two usual choices. Hybrid planks have a rigid core that handles kitchens and living areas; engineered timber gives you a real timber surface that is more stable than solid boards through Sydney's humidity swings.
Offices and commercial spaces
We supply and install carpet tiles and commercial carpet for offices and high-traffic areas. Carpet tiles are quiet underfoot, and if one patch is damaged you replace that single tile instead of the whole floor. Where an office moves from carpet to a hard floor, such as an entry or reception, we finish the join and any steps in matching plank and nosing.
Carpet tiles through the workspace, plank and nosing at the step.
Houses: herringbone, stairs and old floors
For houses the jobs are often about what comes up before anything goes down. On one of our herringbone installs the old glued-down spotted gum had to be removed before the new floor could go in, and every herringbone block was then cut to meet the tiles. Stairs get the same flooring as the rooms they join, with a nosing on every step.
See full boards before you choose at our Auburn showroom, inside Domayne Auburn at 111 Station Road. Open 7 days from 10am to 6pm, and until 7pm on Thursdays.
Questions from the lower north shore
Do you come across the bridge for a measure?
Yes. The free measure and written quote covers metro Sydney, and we bring samples so you can see them in your own light.
Can you work with our strata's flooring rules?
Tell us at booking and bring the by-law to the measure, and the underlay your building asks for goes into the written quote.
Can I buy supply only?
Yes. Everything is sold supply only too, for your own installer or a builder already on the job.
We offer free delivery on orders of $50 and up to all major metropolitan areas across Australia, including all state and territory capitals for rugs only. Some exclusions may apply if your postcode is excluded one of our team members will contact you and will discuss delivery options.
If you live outside our free delivery zone, we advise you to contact us through the chat function on our website or by emailing us info@adorerugs.com.au and we can provide a quote/ arrange alternative delivery options for you.
For flooring deliveries:
Delivery fees will be incurred. Shipping costs can vary depending on your location please contact us through email or call/message 0483 939 938.
How long does delivery take?
While delivery times vary depending on your location, we findstandard deliveryto major metropolitan areas usually occurwithin 3-7 business daysonce the payment has been processed.Rural areascan (but not always) takelongerdepending on where you live but do usually arrive within5-10 business days.
We also offer Express deliveryto Sydney metropolitan areasand it usually takes1-3 business days, this service is free on orders of $500 and over and costs $30 on orders of $500 and below. Please note this service is for online orders only and it is not yet available for areas other than Sydney metropolitan.
It’s also important to keep in mind some couriers have postcode exclusions. If you find this is to be the case please contact us and we can look to arrange another method for delivery to you.
All items will be delivered during business hours. Usually, we request the courier to call prior delivery, but we can't guarantee on behalf of courier.
Can I pick up or click and collect?
Click and collect and pick up from our local store is available at 111 Station Rd Auburn NSW. Please allow24 hours processing time. You will be notified when your order is ready for pick up via email/sms.
What happens if I'm not home?
By default couriers have "Authority to leave" which means if the address is correct and the courier deems your porch a safe place to place your rug they will do so.
If you don't want this option and have any special delivery instructions such as 'signature on delivery' or if you'd like the couriers to put your package in a different safe spot you can request it by writing on the "delivery instructions" on checkout or emailing us at info@adorerugs.com.au and we will try our best to accommodate your request.
Is there anywhere you cannot deliver?
We cannot deliver to the following postcodes due to courier restrictions. We apologise for any inconvenience caused.
If you have purchased an item online you are eligible for a return for up to 21 days after the date of purchase. You will not be eligible for a return if it passes 21 days.
You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is dirty or damaged we will not issue a refund.
To complete your return, please email info@adorerugs.com.au and in the subject line please write "Return + Order number" and give a detailed reason for the returning item, include photos if possible.
We reply within 2 hours during business hours with further instructions for the return process.
There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 21 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchange (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@adorerugs.com.au
In store purchases
We do not offer refunds on change of mind purchases when shopping in store. You are, however, eligible to exchange your rug within 48 hours of purchase.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. If the item is dirty or damaged we will not accept an exchange.
Alterations and custom sizes
If you request any alterations such as overlocking or requesting a custom size the customised rugs become non refundable this is applicable to both in store and online purchases.
Send us a message
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
Thanks for contacting us. We'll get back to you as soon as possible.
I recently purchased rugs from Adore Rugs and couldn't be happier with my experience. The team was incredibly friendly and helpful throughout the process, making it easy to find exactly what I was looking for. On top of that, their prices are fantastic compared to other places I've looked. As a repeat customer, I can confidently say that Adore Rugs consistently delivers quality and great service. Highly recommended.
Love the colour and the length only flaw would be that I can not take the curl out of it still, tried ironing, leaving it upside down, placing items in the corners,but nothing works.
Customer service was amazing as I had to call for an inquiry after ordering.
Have ordered in the past and have always had great products and service. Thank you.
Belinda O - Camden
I found a rug on the internet that I had to have., however it was not available in the size I wanted :( I decided to call Adore Rugs and Flooring (smart move) The lovely gentleman that took my call contacted me within 10 minutes to deliver the good news that he had tracked one down for me. It was on my doorstep less than 48 hours of ordering.
I love the look of my lounge now and just can’t recommend Afore enough. They go above and beyond to help to deliver cattle what you want.