FAQ's

FREQUENTLY ASKED QUESTIONS

What if I don't like my rugs can I return it?

Yes, we offer free returns for online purchases for up to 21 days after date of purchase. The 21 days return is only for online purchases and the return shipping costs and 20% restocking fees are payable by the customer. The returned products must be in its original condition.

We do not offer refunds on change of mind items for in-store purchases however exchange is possible within 48 hours. If the value of the exchanged product is less than the value of the new purchased product the balance will be given as store credit. If its vise versa then the difference is payable by the customer in-store. Please visit our Return and Exchange policy page for further details. 

How much is the delivery fees?

Delivery is free on orders of $200 and up, on orders of $199 and below delivery fees will be calculated on the checkout page, as a guide it is usually $20-$30 for the metro area. 

Where are your rugs made?

Majority of our rugs are made in Turkey, some in Iran, Egypt, India and Belgium.

Where are you located?

We are located at 111 Station Rd, Auburn NSW 2144.

What type of payments do you accept?

We accept, Afterpay, Mastercard, visa, Paypal and cash (in store).

How long does delivery take?

Usually metro areas take 4-12 business days and rural areas could take longer depending on location. 

How will I know the date & time of my delivery?

When we dispatch the order, a delivery tracking number is e-mailed to you. This will help you track down the progress of your rug delivery and see which day your order is going to arrive.

Can my rugs be left on my porch?

Yes it can but you will need to choose the "authority to leave" option on the shipment/checkout page. If you are not going to be in to receive a delivery, the courier would call on your number and ask your permission to do so. In that case you are required to confirm online that you have received your order, and the delivery team is no more responsible for the condition of the rug. Moreover, it should also be noted that courier won’t be responsible if the order is not present upon your arrival. We usually recommend self checking and receiving, which ensures peace of mind to both company and the customer.

What if I miss delivery?

If you do miss the first delivery attempt our couriers will call you or leave you a a missed delivery slip and arrange a delivery in coming days. They may charge some money for compensation.

Is there anywhere you can't deliver to?

We cannot deliver to the following postcodes due to courier restrictions. We apologise for any inconvenience caused.

800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353 ,6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799.

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