What if I don't like my rugs can I return it?

Yes, we offer returns for online purchases for up to 21 days after date of purchase. The 21 days return is only for online purchases and all shipping costs are payable by the customer. The returned products must be in its original condition.

Note: Shipping costs on returned orders with free delivery will also be payable by the customer 

We do not offer refunds on change of mind items for in-store purchases however exchange is possible within 48 hours. If the value of the exchanged product is less than the value of the new purchased product the balance will be given as store credit. If its vise versa then the difference is payable by the customer in-store. Please visit our Return and Exchange policy page for further details. 

How much is the delivery fees?

We offer free delivery on orders of $50+ to all major metropolitan areas across Australia, including all state and territory capitals. Some exclusions may apply if your postcode is excluded one of our team members will contact you and will discuss delivery options. 

Where are your rugs made?

Majority of our rugs are made in Turkey, some in Iran, Egypt, India and Belgium.

Where are you located?

We are located at 111 Station Rd, Auburn NSW 2144.

What type of payments do you accept?

We accept, Afterpay, Mastercard, visa, Paypal and cash (in store).

Can I pick up/Click and Collect?

Click and Collect and Pick Up from our local store is available at 111 Station Rd Auburn NSW. Please allow 24 hours processing time. You will be notified when your order is ready for pick up via email/sms. 

How long does delivery take?

While delivery times vary depending on your location, we find standard delivery to major metropolitan areas usually occur within 3-7 business days once the payment has been processed. Rural areas can (but not always) take longer depending on where you live but do usually arrive within 5-10 business days.

We also offer Express Delivery to Sydney Metropolitan areas and it usually takes 1-3 Business Days, this service is free on orders of $500 and over and costs $30 on orders of $500 and below . Please note this service is for online orders only and it is not yet available for areas other than Sydney Metropolitan.

How will I know the date & time of my delivery?

When we dispatch the order, a delivery tracking number is e-mailed to you. This will help you track down the progress of your rug delivery and see which day your order is going to arrive.

What happens if I'm not home?

By default couriers have "Authority to leave" which means if the address is correct and the courier deems your porch a safe place to place your rug they will do so. 

If you don't want this option and have any special delivery instructions such as 'signature on delivery' or if you'd like the couriers to put your package in a different safe spot you can request it by writing on the "delivery instructions" on checkout or emailing us at info@adorerugs.com.au and we will try our best to accommodate your request.

Is there anywhere you can't deliver to?

We cannot deliver to the following postcodes due to courier restrictions and/or high delivery costs. We apologise for any inconvenience caused.

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